💍 Oracare Jewellery – Customer Policy & Procedure

At Oracare Jewellery, we craft refined, elegant jewellery in Kolkata using BIS-hallmarked gold and IDI-certified lab-grown diamonds.
Your satisfaction and trust matter to us — below are our transparent policies for shipping, returns, exchanges, and cancellations.

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🚚 1. Shipping Policy & Procedure

Processing Time

• Ready-to-ship items dispatch within 7 to 10 business days from order confirmation.

• Custom or made-to-order jewellery may take slightly longer, depending on design complexity.

• Once shipped, you will receive an email/SMS confirmation with your tracking details.

Delivery Time

• After dispatch, delivery typically takes 2 to 5 business days, depending on your location and courier availability.

• Remote regions may experience slightly longer timelines.

• All shipments are insured until delivery.

Shipping Charges

• Shipping charges are calculated at checkout based on destination, courier availability, weight, and value of jewellery.

• For international orders, additional charges like custom duties or taxes may apply as per destination country regulations.

Packaging & Security

• Jewellery is shipped in secure, tamper-evident packaging.

• All products include BIS hallmarking and IDI certification for authenticity.

• Please refuse delivery if the package appears damaged or tampered with.

Tracking Orders

• You will receive a tracking number after dispatch.

• Order status can be monitored through the “Track Order” section on our website or via our courier partner’s platform.

Delays & Exceptions

• Unforeseen delays due to festivals, natural events, or courier issues may occur.

• We will notify you proactively if timelines change.

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🔁 2. Returns & Exchange Policy

Eligibility

Return or exchange is allowed if:

• The request is raised within 7 days of delivery.

• The item is unused, unworn, unaltered, and in original packaging, with certificates and invoice intact.

• It clears quality check upon return.

Non-Returnable Items

• Custom-made or personalised designs

• Engraved or resized items

• Earrings (hygiene reasons)

• Products purchased during promotions or clearance

• Gift cards/vouchers

Return Process

1. Initiate a request:
   Email cs@oracarejewellery.com or call +91-8777867408 within 7 days, sharing your order ID and product images.

2. Approval & Shipping:
   After approval, ship the product securely to the designated return address. Shipping must be pre-paid and insured by the customer to avoid transit damage or loss.

3. Inspection & Refund:
   Once inspected and approved, refunds will be issued within 7–10 business days to the original payment method.

Exchange

• Exchange requests must be made within 7 days.

• You may select another item of equal or higher value, paying the difference.

Refund Policy

• Issued only after inspection

• Shipping and making charges are non-refundable

Damaged or Incorrect Items

• If damaged or incorrect on arrival, notify us within 48 hours for replacement or refund support.

International Returns

• Return shipping, logistics, and customs duties must be borne by the customer.

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❌ 3. Cancellation Policy

Before Dispatch

• Orders may be cancelled within 24 hours of placement at no charge.

• After 24 hours, if production or processing has begun, a 10% cancellation fee will apply.

Custom & Made-to-Order Items

• These cannot be cancelled once confirmed because production begins immediately.

Cancellation Request

Send an email to cs@oracarejewellery.com mentioning order ID and reason.
Refunds are processed within 7–10 business days to the original payment mode.

Order Refusal

• If an order is refused at delivery without prior notice, Oracare reserves the right to deduct shipping, handling, and return costs before initiating any refund.

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📞 Customer Support

For assistance with shipping, returns, exchange, or cancellations:

📧 cs@oracarejewellery.com
📞 +91-8777867408
🕒 Mon – Sat | 11:00 AM – 11:00 PM (IST)
📍 Store Location: Z-3/103/3/a, Jelia Para Road, P.O : Badartala, Nadial, Kolkata, West Bengal 700044

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✅ Quick Summary